Let $ A $ denote a physiotherapist visit and $ B $ denote a chiropractor visit.
What is the probability of visiting a physiotherapist? $ P(A) $
What is the probability of visiting a chiropractor? $ P(B) $
We are told that the probability of visiting a physiotherapist exceeds the probability of visiting a chiropractor by 16%, which means that:
$$ 0.16 = P(A) - P(B) $$
Recall the formula for the intersection of two events: $ P(A \cap B) = P(A) + P(B) - P(A \cup B) $
Let $ 0.16 = P(A) - P(B) $ be equation 1 and let $ P(A \cap B) = P(A) + P(B) - P(A \cup B) $ be equation 2.
Then add them together to get:
$$ 0.16 + P(A \cap B) = P(A) - P(B) + P(A) + P(B) - P(A \cup B) $$
You can now solve for $ P(A) $, i.e. $ P(A) = \frac{1}{2} \big(0.16 + P(A \cap B) + P(A \cup B) \big) $
Substituting $ P(A \cap B) = 0.28 $ and $ P(A \cup B) = 1 - P(A' \cap B') = 1 - 0.08 = 0.92 $ into this equation, we find that $ P(A) = 0.68 $.