This is a special case of the so called "stationary excess distribution".
The CDF of the time you have to wait is given by $F(t) = \frac{1}{20} \int_0^t [1-F(s)] ds$ where $F(s)$ is the CDF of an Exponential RV with mean 20.
An alternative way to do this is to use the fact that you're dealing with a poisson process, and if you start a poisson process at any time, it is still a poisson process with the same parameters, so the distribution to the next arrival is still Exponential with mean 20.