hey guys this is Brad at Trager grilles right now I'm going to show you how to remove an auger Jam in the event that your auger stops spinning and is not feeding pellets into the fire-pot the first thing we need to do is remove four screws you got one two three and four on the backside as well as the screws that hold your controller in place we're going to remove that hopper so we can see kind of into the guts and the mechanics of the grille to work on this auger Jam alright so we're going to take the controller just mount it from the hopper verse so you want to put the controller back through the mounting hole the easiest way to do it is to kind of pull it out of the hopper and then kind of put it through sideways and wiggle its way into that mounting hole the next thing we want to do is we're going to take off the hopper from the grill it's mounted to the side to grow four screws two in the front two in the back so when you remove that last screw you want to actually make sure you have a hand on here just in case this hopper wants to fall off just lift up a little bit your controller may dangle down shouldn't be a problem when it's hanging by the wires and now we are into the guts of the grill and we can work on our auger Jam right now just so we can show you kind of a better closer look at what's going on we pulled the entire hopper burner assembly out of a junior grill that has an auger Jam there's a couple tools that you're going to need to get rid of your auger Jam one of them is going to be a 764 allen key a pipe wrench you may also need a flathead screwdriver and Phillips head screwdriver as well as a set of pliers and something that has a flat edge on it we have a hammer here we're going to use that to clean out the stuff that's in the auger first thing we're going to do is remove the shear pin that is holding the auger motor to the auger shaft you need your allen key and the pliers to hold down that nut this will then allow us to remove the motor completely from the shaft now we have the shaft open here the next thing we want to do is remove this bushing in this screw this can either be a flathead screw or a Philips screw once we get that out we're going to want to just simply try and move this if we can't move it this is when our pipe wrench is going to come in handy mine's pretty seized up right now it's extremely wet inside there and I think the pellets are just holding it down and this is a pretty solid auger Jam as you can see sometimes after a couple cranks this will be a lot easier once you get the auger removed from the auger shaft you can either use a hammer something with the flat edge sometimes the auger actually works really well also you just spin it push it in and out and it should help clear that up that's seized up inside there once everything's done it you've got the auger shaft cleaned out we have a little bit of a mess to clear out you're going to want to use a vacuum a shopback works really well you want to focus on clearing out the fire-pot of any excess pellets or objects as well as the top of the order here and anything that may be inside of the auger shaft all right now that you have the auger shaft cleaned out we're just going to put everything back together the same way that we did it they'll first put the auger back into the auger shaft you will set the bushing here with the set screw and then you will attach the motor back to the auger and use that shear pin and you should be back up and running whether you have wet pellets or random other objects that have gone into your hopper into the auger shaft this is how you fix an auger Jam make sure that you register your grill on Traeger grills comm if you have any further questions give us a call at one eight hundred Trager