So $a - 4 = (\sqrt a - 2)(\sqrt a + 2)$, giving you a fraction of
$$ \frac{\sqrt a - 2}{ (\sqrt a - 2)(\sqrt a + 2)} = \frac{1}{\sqrt a + 2}$$ as desired.
This turns out to be a problem where you recognize that the denominator can be factored by something in the numerator - basically it's a pattern recognition problem.