Always. The kernel of $f$ represents maps $z$ into $A$ which are killed by composition with $f$; but if $fz=jqz=0,$ then $qz=0$ and $z$ factors also through the kernel of $q$. In the other direction, if $qz=0$ then certainly $fz=0$.
Always. The kernel of $f$ represents maps $z$ into $A$ which are killed by composition with $f$; but if $fz=jqz=0,$ then $qz=0$ and $z$ factors also through the kernel of $q$. In the other direction, if $qz=0$ then certainly $fz=0$.