The symptoms you describe hint to heat creep. Heat creep is the gradual increase in temperature of the cold end assembly (cooling fins and heat break). This gradual temperature increase leads to too high filament temperatures and as such premature filament softening. In combination with (large) retraction settings, this can lead to clogging of the nozzle. All-metal hotend assemblies are more prone experiencing these problems; lined hotends have a PTFE lining that also insulates the filament so that it does not soften prematurely like in all-metal hotends can happen. Heat creep is best remedied by properly cooling the hotend (good quality fan, no obstructions or large ducts) and reducing the retraction length (and possibly lowering the print temperature, but you already tried that). You could also contact the manufacturer for advice.