hey guys what's up it's Jason from the IT folk and I'm going to show you how to get rid of the scareware pop-up that you might run into from time to time is very common on the Internet at the moment what happens is you will be browsing and all of a sudden your browser will look up you'll get a message that you've been infected with a virus you can't close your browser down can't do anything and they ask you to phone this number after telling you how all your important data security all that has been compromised I'm going to show you how to get rid of that and just first of all tell you is not a virus it's just a scam it's a trick just a simple browser trick but keep in mind that there are viruses out there that do lock down your computer at the same sort of scare where things where they ask you to phone a number but the browser one is not a virus so I'm going to show you it now first of all so let's just get the the trick on the page now I'm just going to restore my previous browser session because I've already been through this process so will allow me to to bring up the pages that I was on before I got out of it important security message so here's the please call the number provided as soon as possible you will be guided for the removal of the adware spyware virus on your computers seeing these pop-ups means that you have a virus installed so I'm just meeting the Google Chrome volume just so that you can hear me so here's basically what it does it tells you that your systems being compromised you've got a virus these are all scary things that your that are at risk and you have to call this 800 number which they claim to be Microsoft now it is not Microsoft there is some guy some company some scammers in India who will pretend to be in Microsoft if you ask them they'll tell you they're from Microsoft they'll gain remote access to your computer by getting you to follow some instructions online and once they have control of your computer they can pretty much do anything they want and ultimately their goal is to convince you that they've removed the viruses and then they'll ask for your credit card details and may even try and sell you some crap antivirus that that's not going to do anything or even try and sell you an anti-virus program that a free antivirus program that you should be picking up for free so what you need to do at this stage is is you to get rid of this and it's very easy if you know what you're doing through normal means you simply can't get rid of this if you try and close it down nothing happens if you try and go to one of your other tabs nothing happens try and click the X nothing happens I'll f4 which is traditionally the the force close key alt f4 does nothing and turn office they think they're locked out of their computer and unfortunately people do phone that number and do get caught up with a scam the easiest way to get rid of this is simply to hit Control Alt Delete on your keyboard which brings up your option to select the task manager select the task manager and and your applications tab which would be the first one that opens you basically want to click on the Google Chrome or Internet Explorer or Firefox whatever browser you're using that's the one you want to click on right click go to process look down the list if it's Internet Explorer or say Explorer or Firefox or whatever but I'm using Chrome so I want to look down there's quite a few chrome ones open so it's quite it's perfectly fine to close them all but I know it's this top one here so I just want to right click on that and process and process and that's it so that is the end of that problem there is no virus on my computer I haven't had to phone anybody and that's that's got rid of that problem as I said keep in mind there are viruses out there that once you're infected they will do a similar sort of thing but it will mainly lock that pop-up will cover your whole computer screen and you'll need probably professional help too to get rid of it anyway I hope that's been useful for you I do appreciate that you if you have already got this problem you're probably not watching this video but hopefully you're watching it from a mobile device your smartphone or something you've got the problem you're googling it see how you can get rid of it do keep an eye on my channel because I'm going to phone that number I'm gonna I'm gonna let them get access to a fresh install of on a machine that has a fresh install of Windows and I'm going to let them I'm just going to see what they do and string them along for a bit purely for educational purposes so hit that like button hit the subscribe button and I'll see you in the next video