What does "customer experience development" mean? In the description of one vacancy I read following: > ...responsible for Internet and Mobile channels development, project management, customer experience development. What does **customer experience development** mean? I know what is customer experience, but I have a very vague idea of what from itself represents _customer experience development activity [during project management, of course]_.

It's like continuous quality improvement. It is about **continuous improvement of the customer experience**. Or the person is responsible to manage / develop / improve/ increase the customer experience, e.g. over the project lifecycle.