Let $f(n,k)$ denote the number of ways you can get to ground floor from the $n$-th step, going three steps at once exactly $k$ times.
Then the recurrence you get is $$f(n,k) = f(n-1,k) + f(n-2,k) + f(n-3,k-1)$$
with appropiate initial values, and the answer you're looking for is $f(10,0) + f(10,1)$.