I will count the number of possibilties in which exactly one customer dines on the first floor, then count the total number of possibliities (without restriction), then divide the former by the latter.
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There are $6$ choices for which customer is the one that will dine on the first floor. Given this, each of the $5$ remaining customers have $2$ choices for the floor on which they'll dine, for which there are $2^5$ possibilities.
This means that the number of possibilities in which exactly $1$ customer is on the first floor is $$6\cdot 2^5$$
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The total number of possibilities is $3^6$, since each customer has $3$ choices.
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This means that the desired probability is $$\frac{6 \cdot 2^5}{3^6} = \frac{2^6}{3^5} = \boxed{\frac{64}{243}\,}$$