Let $X$ be the observed demand. The problem states that $X$ is Poisson distributed random variable with mean of $6$ items per day. Denote $X(\omega)$ the actual observed value of the demand, also known as realization of the random variable $X$.
The A's claim is accepted if $X(\omega) \leqslant 4$. The probability of this event is $$ \Pr\left(X \leqslant 4\right) = \sum_{n=0}^4 \Pr(X=n) $$ Can you finish this off?