Check out the Wikipedia page for Multi-armed bandit problems, and you will find that there are a lot of different types of bandit problems. The Gittins index can't be used to solve all of those types of multi-armed bandit problems.
I thought this pdf (< was quite nice. In particular, the last slide states ".. Gittins Index Theorem is .. non-robust. Vary any assumption, and you get a problem to be deployed against enemy scientists in the present day!" It goes on to give examples of violating assumptions.
Essentially, the Gittins index solves a particular type of the multi-armed bandit problem, but it does not solve all variations of this problem.